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Proactive service with Toshiba e-BRIDGE CloudConnect

Toshiba e-BRIDGE CloudConnect is an innovative cloud-based application that allows for remote management to your Toshiba e-STUDIO products* ensuring maximum uptime. Designed by Toshiba, this proprietary tool gathers valuable data from your devices, providing an in depth understanding of performance via the Cloud. Downtime is minimized by real-time technical alerts and warnings allowing for proactive troubleshooting as well as secure performance of various device operations such as meter reads and firmware updates remotely.
Improves Service Up Time
  • System codes transmitted via the Cloud provide the daily status of your devices, allowing you to remotely make adjustments that provide better reliability and stability. If on-site technical expertise is necessary, your service provider will know what parts are required before arriving.
  • Remote diagnostics provides the ability to make adjustments on the fly to internal device codes that control copy, scan, and network settings such as colour density and paper drawer settings.
  • User service data for problem diagnosis and faster problem resolution
 Reduces Workload
  • Meter reads are automatically taken at set intervals (as often as daily) and reported during off-peak hours freeing up your resources to focus on other business.
  • Toner alerts are transmitted triggering automatic supplies delivery so your staff doesn’t need to order and maintain supplies.
 Device Management
  • Consistently manages device configurations to adhere to company or regulatory standards
  • Remotely reconfigure the entire fleet with one policy or configuration.
  • Device configuration data backup functions allowing machine settings to be quickly and easily restored.
  • Perform firmware updates remotely during off-peak hours ensuring no downtime during office hours.

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