e-Bridge Cloud Connect ECC | Device Management

Proactive service with Toshiba e-BRIDGE CloudConnect

Toshiba e-BRIDGE CloudConnect is an innovative cloud-based application that allows for remote management to your Toshiba e-STUDIO products* ensuring maximum uptime. Designed by Toshiba, this proprietary tool gathers valuable data from your devices, providing an in depth understanding of performance via the Cloud. Downtime is minimized by real-time technical alerts and warnings allowing for proactive troubleshooting as well as secure performance of various device operations such as meter reads and firmware updates remotely.

Improves Service Up Time

System codes transmitted via the Cloud provide the daily status of your devices, allowing you to remotely make adjustments that provide better reliability and stability. If on-site technical expertise is necessary, your service provider will know what parts are required before arriving.
Remote diagnostics provides the ability to make adjustments on the fly to internal device codes that control copy, scan, and network settings such as colour density and paper drawer settings.
User service data for problem diagnosis and faster problem resolution

Reduces Workload

Meter reads are automatically taken at set intervals (as often as daily) and reported during off-peak hours freeing up your resources to focus on other business.
Toner alerts are transmitted triggering automatic supplies delivery so your staff doesn’t need to order and maintain supplies.

Device Management

Consistently manages device configurations to adhere to company or regulatory standards
Remotely reconfigure the entire fleet with one policy or configuration.
Device configuration data backup functions allowing machine settings to be quickly and easily restored.
Perform firmware updates remotely during off-peak hours ensuring no downtime during office hours.

Frequently Asked Questions

Will copies, faxes, or scans be leaked out when using e-BRIDGE CloudConnect?

No. e-BRIDGE CloudConnect only handles device operation status information, so documents will never be leaked out.

e-BRIDGE CloudConnect only handles data concerning charging and maintenance such as information on counter data (the number of sheets used, etc.), device failures, consumables replacements, and device settings and adjustments. This data is totally isolated from documents such as copies, faxes, and scans.

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Will copy, fax, or scan counter data be leaked or viewed from outside?

No. e-BRIDGE CloudConnect protects the counter data using server authentication, encryption, and an internally-developed system where data is transmitted only from inside.

These systems feature destination server authentication and encryption, while e-BRIDGE CloudConnect offers advanced security measures. e-BRIDGE CloudConnect also utilises an internally-developed system where data is transmitted only from MFPs to ensure that outside parties cannot break into MFPs from outside.

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Why are e-mail addresses not used during communication between MFPs and e-BRIDGE CloudConnect?

Email is vulnerable to impersonation, snooping, and tampering. Email cannot authenticate the identity of the sender and is vulnerable to impersonation.

Malicious third parties can also snoop or even tamper with email. Email also carries the risks of delivery failure (as it is impossible to know if an email has been received properly) and spam (unsolicited email). e-BRIDGE CloudConnect, therefore, uses SSL during communication. Server authentication prevents impersonation, while HTTPS encryption prevents snooping and tampering. Finally, HTTPS sends data in real-time so there is no risk of delivery failure or spam.

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Toshiba's e-BRIDGE CloudConnect

Proactive service with Toshiba e-BRIDGE CloudConnect

Your benefits

Improves Service Up Time

Reduces Workload

Device Management

Frequently Asked Questions

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